Användarvillkor

OVERVIEW
This website is operated by Gentle Patches (Prolong Lab, UAB). Throughout the site, the terms “we”, “us” and “our” refer to Gentle Patches. Gentle Patches offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://gentlepatches.com/policies/refund-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://gentlepatches.com/policies/refund-policy

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://gentlepatches.com/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Gentle Patches, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Gentle Patches and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lithuania.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. This Agreement is limited to the program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

The Program allows users to receive SMS/MMS mobile messages by affirmatively opting into the program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the program. By participating in the program, you agree to receive automated or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer").

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a message-capable subscriber. Message and data rates may apply. Message frequency varies. Reply HELP to any message for help. Carriers are not liable for delayed or undelivered messages. Not all carriers are supported.

Additional opt-out methods. In addition to replying STOP, you may withdraw your consent to receive marketing text messages by any reasonable means, including by replying to any message with the words QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT, by emailing support@gentlepatches.com with your mobile number, or by telling any member of our support team during a call or chat. We will honor a revocation request within ten business days. We may send you one final message, within five minutes of your request, confirming that you have opted out. If the sentence earlier in this Section that describes other opt-out methods as unreasonable conflicts with this paragraph, this paragraph controls.

How you join the Program. Contacting us by telephone does not by itself enroll you in the Program. Marketing text messages are sent only after you opt in through a sign-up form or keyword that shows these terms.

Dispute resolution for the Program. The "Dispute Resolution" provisions referred to in this Section are set out in Sections 25 and 26 below and apply to the Program.

SECTION 21 – SUBSCRIPTION TERMS
If you purchase a product using a subscription option, you agree to recurring billing at the interval selected (e.g., monthly), until canceled. You may cancel your subscription at any time via the link in your confirmation email or by contacting us at support@gentlepatches.com.
Cancellations must be made at least 24 hours before the next billing date to avoid additional charges.

SECTION 22 – STRICT PROHIBITION ON RESALE, REDISTRIBUTION, AND UNAUTHORIZED COMMERCIAL ACTIVITY

1. Products purchased from this website are sold exclusively for personal, non-commercial use.

Any form of resale, redistribution, commercial use, commercial diversion, or marketplace listing of our products is strictly prohibited, unless the purchaser has entered into a formal, signed Reseller Authorization Agreement issued directly by us.

No other form of consent, verbal, implied, or assumedshall be recognized.

2. Unauthorized resale constitutes a material breach of contract.

By purchasing from this website, you expressly agree that any attempt to resell, divert, re-market, repackage, rebrand, or list our products for sale, whether online, offline, domestically, or internationally, constitutes an immediate and material breach of these Terms.

We reserve the right to pursue all available civil and administrative remedies, including but not limited to:

• order cancellation

• account termination

• permanent blacklist status

• monetary damages

• recovery of investigative costs

• legal action

3. Marketplace resale is explicitly forbidden.

Listing, selling, or offering our products on Amazon, eBay, Etsy, Walmart Marketplace, Alibaba, AliExpress, Facebook Marketplace, or any other third-party platform is forbidden unless explicitly authorized in writing.

We will treat all unauthorized listings as infringing, misleading, and deceptive commercial activity, and will pursue immediate takedown actions.

4. Unauthorized resale voids all guarantees, rights, and benefits.

Any unauthorized reseller forfeits all rights to:

• refunds

• returns

• product guarantees

• product support

• replacements

• subscription benefits

5. Use of our intellectual property without authorization is prohibited.

You may not use our trademarks, product names, logos, packaging, images, descriptions, claims, marketing language, branding, or any proprietary material to promote, list, or sell products.

Any such use constitutes trademark infringement, copyright infringement, and false association.

6. We reserve the right to investigate and track activity.

We may monitor online marketplaces, conduct test purchases, track order patterns, and use third-party brand protection services to identify unauthorized resellers.

All information collected may be used as evidence in enforcement actions.

7. We may cancel or refuse orders at our sole discretion.

We may cancel any order that appears suspicious, unusually large, repetitive, or consistent with resale or diversion behavior.

We may refuse future service to any customer engaged in such activity.

8. We may file takedown notices without further notice to you.

Unauthorized listings may be removed through:

• Amazon Brand Registry violations

• trademark complaints

• counterfeit complaints

• DMCA notices

• unfair competition filings

• IP enforcement portals

We reserve the right to pursue these actions without prior communication with the violating party.

9. Purchasers agree to indemnify us for all damages related to unauthorized resale.

 

This includes:

• legal fees

• administrative fees

• marketplace enforcement costs

• reputational damage

• consumer confusion claims

• product liability arising from improper storage or resale conditions

SECTION 23 – RETURNS, RESTOCKING FEE, AND RETURN AUTHORIZATION

If you wish to return a product, you must first contact Gentle Patches to request return authorization. All approved returns require completion of a mandatory return form, which will be provided by our support team.

Approved returns are subject to a $5 restocking fee, which will be deducted from the refund amount.

Returns sent without prior authorization or without a completed return form may be refused. Additional return eligibility requirements, timelines, and conditions are outlined in our Returns & Refunds Policy, which forms part of these Terms of Service.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@gentlepatches.com.
Our contact information is posted below:
Gentle Patches (Prolong Lab, UAB)
Phone number: +1 888 271 8821
Address: Dominikonų g. 11-101, LT-01131 Vilnius, Lithuania
Business registration code: 307116099
VAT: LT100017808315

SECTION 25 – DISPUTE RESOLUTION AND BINDING ARBITRATION (UNITED STATES CUSTOMERS)

These Terms of Service were last updated on September 6, 2026, when Sections 25 to 38 were added and Section 20 was completed.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND GENTLE PATCHES TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT LIMITS THE WAY YOU CAN SEEK RELIEF. YOU MAY OPT OUT OF THIS SECTION AS DESCRIBED IN SECTION 25.9.

25.1. Scope. This Section applies if you reside in, or made your purchase from, the United States. Notwithstanding Section 18, this Section and Section 26 are governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the "FAA"), and by federal arbitration law, because these Terms evidence a transaction involving interstate commerce. "Claim" means any dispute, claim or controversy between you and Gentle Patches (Prolong Lab, UAB), including our parents, affiliates, officers, directors, employees, agents, suppliers, service providers and licensors, that arises out of or relates in any way to these Terms, the Site, any product, any order, any subscription, any marketing communication including text messages, or any other dealing between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and, subject to Section 38.5, whether the Claim arose before or after the date you accepted these Terms. Sections 26, 27 and 28 apply only to customers to whom this Section 25 applies. For other customers, Section 9 of our Legal Notice explains where disputes are heard.

25.2. Informal resolution first. Before either party starts an arbitration or a court proceeding, that party must send the other a written Notice of Dispute. Your Notice must be sent by email to support@gentlepatches.com with the subject line "Notice of Dispute", or by post to Prolong Lab, UAB, Dominikonų g. 11-101, LT-01131 Vilnius, Lithuania, and must include your name, postal address, email address, the order number or mobile number concerned, a description of the Claim, and the specific relief you seek. Our Notice to you will be sent to the email address on your order or account. Within 60 days of receipt of a Notice, the parties will try in good faith to resolve the Claim, including by at least one telephone or video conference between you and a representative of Gentle Patches if either party requests it. A lawyer may attend. Any applicable limitation period is tolled while this process runs. If the Claim is not resolved within 60 days of receipt of the Notice, either party may start an arbitration as described below. Compliance with this Section 25.2 is a condition precedent to starting an arbitration. If an arbitration demand is filed before the process is complete, either party may ask the AAA not to administer it, and to defer any fees, until the process is complete. A court may enforce this Section.

25.3. Agreement to arbitrate. Except as provided in Section 25.7, you and Gentle Patches agree that every Claim will be resolved exclusively by final and binding arbitration before a single neutral arbitrator, and not in court.

25.4. Arbitration provider and rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, and, where applicable, its Mass Arbitration Supplementary Rules, in effect when the arbitration is started (the "AAA Rules"), as modified by this Section. The AAA Rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration, the parties will agree on another established consumer arbitration provider, and failing agreement a court of competent jurisdiction will appoint one.

25.5. Procedure. Any hearing will take place in the county of your residence in the United States, or by video conference or telephone if you or the arbitrator so decides, and the arbitrator may decide the Claim on documents alone if the AAA Rules allow it. The arbitrator will apply the substantive law that governs the Claim, including applicable statutes of limitation and claims of privilege, and may award on an individual basis any relief that a court could award, including injunctive or declaratory relief in your favor only to the extent needed to resolve your individual Claim. The arbitrator will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction. Discovery will be limited to what the arbitrator finds reasonable for a consumer dispute of the size and complexity of the Claim.

25.6. Fees. Payment of filing, administrative and arbitrator fees will be governed by the AAA Rules. If the AAA Rules require you to pay a filing fee and you tell us that you cannot afford it, we will pay it on your behalf. If the arbitrator finds that a Claim, or the relief sought, was frivolous or brought for an improper purpose, the arbitrator may reallocate fees and costs as the AAA Rules and applicable law allow. Each party otherwise bears its own attorneys' fees unless applicable law or the AAA Rules provide otherwise.

25.7. Exceptions. Either party may bring an individual Claim in small claims court in the county of your residence if the Claim qualifies and stays in that court as an individual matter. Either party may seek a temporary restraining order or preliminary injunction from a court to protect its intellectual property or to stop unauthorized access to or use of the Site pending arbitration. Nothing in this Section prevents you from bringing a complaint to a federal, state or local government agency, which may seek relief against us on your behalf. If you are a California resident and seek public injunctive relief under California law, that request will be decided by a court after the arbitrator has decided all of your individual Claims, and the parties agree that the arbitration of your individual Claims will not be delayed by it.

25.8. Delegation. The arbitrator, and not any court, has exclusive authority to decide any dispute about the interpretation, applicability, enforceability, scope or formation of this Section 25, including whether any part of it is void or voidable. The only exceptions are (a) disputes about Section 26 (the class action waiver), Section 25.10 (mass arbitration) and Section 25.11 (severability), which a court will decide, and (b) any question whether a Claim belongs in small claims court.

25.9. Your right to opt out. You may reject this Section 25 and Section 26 by sending an email to support@gentlepatches.com with the subject line "Arbitration Opt-Out", or a letter to the address in Section 34, that states your full name, postal address, email address and any order number. Your opt-out must be sent within 30 days after the later of (a) the date you first accepted these Terms or made your first purchase, whichever came first, and (b) September 6, 2026, the date this Section was first published on this page. Opting out does not affect any other part of these Terms. If you opt out, Claims will be resolved in court under Section 27, and you and Gentle Patches each still waive any right to a jury trial to the extent permitted by law.

25.10. Mass arbitration. If 25 or more arbitration demands are filed against Gentle Patches raising similar Claims and represented by the same or coordinated counsel, or filed within a 90-day period in a coordinated way, the following applies in addition to the AAA Mass Arbitration Supplementary Rules. The AAA will administer the demands in staged batches. In the first stage, counsel for the claimants and counsel for Gentle Patches will each select ten demands to proceed to arbitration; the remaining demands are held in abeyance, and no filing or administrative fees are due for them until they proceed. After the first stage is decided, the parties will engage in a single mediation of all remaining demands, with Gentle Patches paying the mediator's fee. If the remaining demands are not resolved, they proceed in further batches of no more than 20, selected in the same way, until all are resolved. Applicable statutes of limitation are tolled for every held demand from the date it is filed until it proceeds. A claimant whose demand has not proceeded within one year of filing may choose to withdraw it and pursue the Claim individually in court under Section 27; Section 26 continues to apply in court. The parties agree that this Section is essential to the fairness and efficiency of the arbitration process for both sides.

25.11. Severability and survival. If any part of this Section 25, other than Section 26, is found unenforceable, that part will be severed and the rest of this Section will apply. If Section 26 is found unenforceable as to a particular Claim, then this Section 25 will not apply to that Claim, and that Claim will proceed in court under Section 27, but only after all Claims that are subject to arbitration have been decided. This Section 25 survives the end of your relationship with Gentle Patches.

25.12. Changes to this Section. If we change this Section 25 or Section 26 after you accepted them, you may reject the change by sending the opt-out email described in Section 25.9 within 30 days after the change is posted, and the version you last accepted will continue to govern any Claim that arose before the change.

SECTION 26 – CLASS ACTION AND JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GENTLE PATCHES AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, WHETHER IN ARBITRATION OR IN COURT. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, EXCEPT AS PROVIDED IN SECTION 25.10, AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING OR AWARD RELIEF TO ANYONE OTHER THAN THE INDIVIDUAL CLAIMANT. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND GENTLE PATCHES EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY, TO THE FULLEST EXTENT PERMITTED BY LAW. This waiver does not apply to a claim for public injunctive relief that Section 25.7 reserves to a court.

SECTION 27 – VENUE FOR CLAIMS NOT SUBJECT TO ARBITRATION

If a Claim is not subject to Section 25 for any reason, including because you validly opted out or because a court has found Section 25 unenforceable as to that Claim, then you and Gentle Patches agree that the Claim will be brought only in the state or federal courts located in the county of your residence in the United States, and each of us consents to the personal jurisdiction of those courts. Nothing in this Section or in Section 18 deprives you of the protection of mandatory consumer protection laws of the state or country where you live.

SECTION 28 – TIME LIMIT FOR CLAIMS

To the fullest extent permitted by applicable law, any Claim must be started, by delivering a Notice of Dispute under Section 25.2 or by filing in a court where Section 25 does not apply, within one year after the Claim first arose. Otherwise the Claim is permanently barred. This Section does not shorten any limitation period that applicable law does not allow the parties to shorten.

SECTION 29 – HEALTH, PRODUCT USE AND MEDICAL DISCLAIMER

29.1. Not medical advice. The Site and all information on it, including product descriptions, articles, quizzes, emails, text messages and customer support answers, are provided for general informational and wellness purposes only. Nothing on the Site is medical advice, diagnosis or treatment, or a substitute for the advice of a physician, pharmacist or other qualified health professional, and nothing on the Site creates a doctor-patient relationship. Never disregard or delay seeking professional medical advice because of something you have read on the Site.

29.2. FDA and regulatory status. Our products are wellness patches intended for topical use by healthy adults. Statements on the Site about our products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. For customers in the European Economic Area and the United Kingdom, our products are not authorized or marketed as medicinal products. For customers in Australia and Canada, our products have not been evaluated by the Therapeutic Goods Administration or Health Canada.

29.3. Product names. Product names that refer to a hormone, enzyme or biological pathway, such as cortisol or NAD+, describe the wellness goal the product is designed to support. They do not mean that the product contains a prescription medication, is a medication, or produces the effects of a medication, and our products are not a substitute for any medication prescribed to you or for a balanced diet, physical activity, sleep or medical care.

29.4. Who should not use our products, and when to get advice. Our products are for adults aged 18 and over. If you are pregnant, planning a pregnancy, breastfeeding, taking any medication, including medication for diabetes, blood pressure, blood clotting, thyroid function or weight management, or if you have a diagnosed medical condition, consult a qualified health professional before use. Do not use a product if you are allergic or sensitive to any listed ingredient or to adhesives. You are responsible for reviewing the full ingredient list on the product packaging before use.

29.5. How to use patches safely. Apply patches only as directed on the packaging, to clean, dry, intact skin, and rotate the application site. Do not apply to broken, irritated, sunburned or recently shaved skin, to mucous membranes, or to the face. Do not use more patches, or wear a patch for longer, than the packaging directs. Remove the patch and stop using the product if you notice redness, itching, swelling, blistering or any other reaction, and seek medical advice if the reaction is severe or does not go away. Do not use a product after its expiry date or if the packaging or seal was damaged when delivered. Keep products out of reach of children and pets.

29.6. Results vary. Individual results vary and depend on many factors, including diet, activity, sleep, health status and consistency of use. Any results, timelines or figures described on the Site or in reviews and testimonials are not a guarantee of the results you will experience.

29.7. Packaging controls. If information on the Site conflicts with the product packaging, label or leaflet, the packaging, label or leaflet controls.

29.8. Safety notices. If we learn that a product may pose a safety risk, we may issue a safety notice or recall. You agree to follow the instructions in any such notice, including stopping use and returning or disposing of the product where asked, and we will refund or replace recalled products as the notice describes.

29.9. California Proposition 65. Some products sold to California residents may carry a Proposition 65 warning on the product page or packaging. Please read any such warning before purchase. More information is available at www.P65Warnings.ca.gov.

SECTION 30 – REVIEWS, TESTIMONIALS AND ENDORSEMENTS

30.1. What reviews are. Reviews and testimonials on the Site, on our product pages and in our marketing reflect the individual experience and opinion of the person who gave them. They are not a promise of the results you will get. Some reviewers may have received a free product, a discount, a refund, an entry into a prize draw or another incentive in exchange for leaving an honest review; where that is the case we disclose it next to the review.

30.2. How we handle reviews. We collect reviews through a third-party review platform. We do not write, buy or post fake reviews, and we do not ask reviewers to leave a particular rating. We do not suppress or hide a review because it is negative. We may decline to publish, or may remove, a review only if it contains unlawful, obscene, harassing, discriminatory or defamatory content, personal information of another person, spam or advertising, content that is clearly off topic or does not concern our products or service, or content that we reasonably believe is fake or was posted by a competitor. Ratings displayed on the Site are calculated from all reviews we have published under this policy.

30.3. Endorsers and affiliates. We work with affiliates, influencers and other partners who may be compensated for promoting our products. Those partners are required to disclose their relationship with us and to make only claims that we have authorized. We are not responsible for statements by a partner that we have not authorized and that do not appear on the Site. Any earnings, results or health-related claim made by a partner that goes beyond what the Site says is not a claim by Gentle Patches.

30.4. Your license to us. When you submit a review, photo, video, comment or other content to us or to a review platform on our behalf, you confirm that it reflects your genuine experience, that you own it or have permission to share it, and that it does not infringe anyone's rights. You grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, display, distribute and translate that content, and to use your first name and the initial of your surname with it, in connection with our products and marketing. We will not alter the substance or meaning of a review. You may ask us at any time to remove a review or your name from it by emailing support@gentlepatches.com, and we will do so within a reasonable time except where the law requires us to keep it.

SECTION 31 – SUBSCRIPTION AND AUTOMATIC RENEWAL DISCLOSURES

This Section supplements Section 21 and the Cancellation Policy and provides the disclosures required by the Restore Online Shoppers' Confidence Act and by state automatic renewal laws.

31.1. What you agree to. When you choose a subscription option at checkout, you authorize us and our payment processor to charge the payment method you provide, on a recurring basis, for the products and at the price, frequency and quantity shown on the product page and at checkout on the day you subscribe, until you cancel. The first charge is made when you place the order. Each renewal charge is made on the renewal date shown in your subscription confirmation email and in your subscription portal, and each renewal ships a new order of the same products. The renewal price is the subscription price shown at checkout, plus applicable shipping and taxes at the then-current rates.

31.2. Consent. You give your consent to the recurring charge by selecting the subscription option, confirming that you accept these subscription terms, and completing checkout. Before you complete checkout we show you the subscription price, the billing frequency, the fact that charges continue until you cancel, and how to cancel. We send you a confirmation email that repeats these terms and includes a link to manage your subscription.

31.3. How to cancel. You can cancel online at any time using the "Manage Subscription" link in your confirmation and renewal emails or in your customer account on the Site. You do not need to contact customer support or complete any step other than confirming the cancellation; you may be asked why you are canceling, but answering is optional. You can also cancel by emailing support@gentlepatches.com from the email address on your subscription. When you cancel, no further renewals are charged. A cancellation received less than 24 hours before a renewal date may not stop that renewal, as Section 21 and the Cancellation Policy explain; in that case the renewal ships and the Refund Policy applies. Canceling a subscription does not cancel an order that has already shipped; the Refund Policy applies to it.

31.4. Reminders and price changes. We send an upcoming-order reminder to the email address on your subscription at least 3 days before each renewal, so that you can skip, change or cancel before the 24-hour cut-off. If we change the price of your subscription, or any other material term, we will notify you by email at least 30 days before the change takes effect, and you may cancel before then to avoid the new price. Continuing your subscription after the change takes effect is your acceptance of it. If a promotional or introductory price applies to your first order, the renewal price after the promotion ends is the price shown at checkout as the regular subscription price.

31.5. Pause, skip and change. Where available in the subscription portal, you may skip a renewal, pause your subscription, change the delivery frequency, or change the products in your subscription. These changes take effect for the next renewal that has not yet been processed.

31.6. Payment updates and failed payments. With your card issuer's participation, our payment processor may receive updated card numbers and expiry dates automatically so that your subscription continues without interruption; you can opt out of this through your card issuer. If a renewal charge fails, we may retry the charge and will notify you by email so that you can update your payment method. If the charge continues to fail, we will pause or cancel the subscription. We do not charge fees for failed payments.

31.7. Records. You can view your subscription terms, order history and renewal dates in your subscription portal at any time. You may also request a copy of the terms that apply to your subscription by emailing support@gentlepatches.com.

SECTION 32 – PRICING, PROMOTIONS AND BUNDLES

32.1. Prices. Prices are shown in the currency selected for your location and include applicable taxes only where the Site says so. Shipping charges and any applicable taxes, duties or customs fees are shown at checkout before you place your order, except for duties and import taxes collected by the carrier on international orders, which are described in the Shipping Policy.

32.2. Promotions and bundles. Promotional offers, discount codes and bundle offers such as "Buy 3, Get 2 Free" are subject to the conditions stated with the offer, including any eligibility requirements, minimum purchase, expiry date, product exclusions, geographic limits and limits on uses per person, household or order. Promotions cannot be applied retroactively to orders already placed and cannot be combined unless the offer says so. Free items in a bundle are part of the bundle. If part of a bundle or promotional order is returned, the refund is calculated as Section 15 of the Refund Policy describes, and the value of a discount or free item is not refundable and cannot be exchanged for cash or credit.

32.3. Pricing and description errors. If a product is listed at an incorrect price or with incorrect information because of a typographical or system error, we may cancel any order placed for that product, whether or not the order has been confirmed and your payment method charged, and refund any amount charged. We will tell you if we do so.

32.4. Availability messaging. Stock and availability messages on the Site reflect our inventory and offers at the time shown and may change without notice.

32.5. Order acceptance. Your order is an offer to buy. We accept it when we send your order confirmation email, but we may still cancel an order before it ships for any lawful reason, including suspected fraud, a suspected breach of Section 22, a pricing error under Section 32.3, or an address we cannot ship to, and we will refund any amount charged.

SECTION 33 – PAYMENT DISPUTES AND CHARGEBACKS

If you have a problem with an order, please contact support@gentlepatches.com before disputing the charge with your bank or card issuer; most problems are answered within one business day. If you start a chargeback or payment dispute and it is decided in our favor by the card network, payment processor, a court or an arbitrator, you agree, to the fullest extent permitted by law, to reimburse the direct costs we reasonably incurred in responding to it, including any dispute fee that our payment processor does not refund to us, and we may decline future orders from you. Nothing in this Section limits your right to dispute a charge that you believe is unauthorized or incorrect.

SECTION 34 – ELECTRONIC COMMUNICATIONS AND NOTICES

You consent to receive communications from us electronically, including order confirmations, subscription reminders, notices under these Terms, disclosures and other information, by email to the address on your order or account, by text message where you have opted in, or by posting on the Site. You agree that electronic communications satisfy any legal requirement that a communication be in writing, and that a communication is received when we send it to the address you gave us, whether or not you read it. Keep your email address up to date. You may request a paper copy of any notice, or withdraw this consent, by emailing support@gentlepatches.com; withdrawing consent may prevent you from using a subscription. Notices to us under these Terms must be sent to support@gentlepatches.com or to Prolong Lab, UAB, Dominikonų g. 11-101, LT-01131 Vilnius, Lithuania, unless a Section says otherwise.

SECTION 35 – NOTICE TO CALIFORNIA RESIDENTS

Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice. The Site is operated by Prolong Lab, UAB, Dominikonų g. 11-101, LT-01131 Vilnius, Lithuania, support@gentlepatches.com. Product prices and any charges are shown on the product pages and at checkout. To file a complaint about the Site or to receive further information about its use, contact us at the email above, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

SECTION 36 – COPYRIGHT COMPLAINTS

We respect the intellectual property of others. If you believe that content on the Site infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act, 17 U.S.C. § 512, to our designated agent at support@gentlepatches.com with the subject line "Copyright Notice", or by post to Prolong Lab, UAB, Dominikonų g. 11-101, LT-01131 Vilnius, Lithuania, attention Copyright Agent. Your notice must identify the copyrighted work, identify the material you claim is infringing and where it is on the Site, give your contact details, include a statement that you have a good-faith belief that the use is not authorized, a statement under penalty of perjury that the information is accurate and that you are authorized to act for the owner, and your physical or electronic signature. We may remove content in response to a valid notice and may terminate the access of repeat infringers. If you believe your content was removed by mistake, you may send us a counter-notice that complies with the same statute.

SECTION 37 – FORCE MAJEURE

We are not liable for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics, acts of government, war, terrorism, civil unrest, labor disputes, carrier or postal disruptions, customs delays, shortages of materials, failures of utilities or telecommunications, or failures of third-party service providers. Estimated processing and delivery times are extended for the duration of the event. If an event lasts more than 30 days, either you or we may cancel any affected order that has not shipped, and we will refund any amount you paid for it.

SECTION 38 – ASSIGNMENT, SURVIVAL AND INTERPRETATION

38.1. Assignment. You may not assign or transfer these Terms or any rights under them without our written consent. We may assign these Terms, without notice to you, to an affiliate or to a successor in connection with a merger, acquisition, reorganization or sale of all or substantially all of our assets, provided the assignee assumes our obligations to you.

38.2. Survival. Sections 9, 13, 14, 15, 18, 22, 25, 26, 27, 28, 29, 30.4, 32.2, 33, 34 and this Section survive termination or expiry of these Terms and the end of your relationship with us.

38.3. Order of precedence. If these Terms conflict with a policy that they incorporate by reference, that policy controls for the subject matter it governs. Where a later Section of these Terms is more specific than an earlier one on the same point, the later Section controls. Nothing in these Terms limits any right you have under a mandatory consumer protection law that cannot be waived by agreement.

38.4. Language. These Terms are written in English. If we provide a translation, the English version controls in the event of a conflict.

38.5. Effective date of these additions. Sections 25 to 38, and the completion of Section 20, were added on September 6, 2026 and apply to purchases and use of the Site from that date. For customers who accepted these Terms before that date, Sections 25 and 26 apply to Claims that arise after that date unless you opt out under Section 25.9.